Mumbai · Maharashtra
An AI receptionist for Mumbai, in the language your caller opens with
Mumbai is where the compliance question arrives before the language question. Lending, collections and insurance run their outbound from here, and every one of those calls is regulated — what may be said, when it may be said, and what has to be recorded. An agent that is merely fluent is not sufficient; it has to be auditable. Every Decibyl call is transcribed, recorded and scored, and the data sits in AWS Mumbai by default, which is the same city.
What is different here
Answering a phone in Mumbai
Three things that decide whether an agent is usable in this city rather than merely available.
Hindi, Marathi, English and Gujarati
All four are live, and Mumbai callers mix them freely. Gujarati matters more here than its speaker count suggests, because so much of the trading business runs in it.
The data does not leave the city
Call data is resident in AWS Mumbai, ap-south-1, by default. For a lender answering to an Indian compliance process, where the recording lives is not a footnote.
Collections is a compliance problem first
Our lending and collections page leads with conduct expectations rather than efficiency, and says plainly that we are not a law firm. Worth reading before a pilot.
Where it earns its keep
The calls worth handing over in Mumbai
Each of these has a page of its own that works through the economics properly, with your numbers rather than ours.
Questions
Starting in Mumbai
Which languages does the agent speak in Mumbai?
Hindi, Marathi, English, Gujarati — all live today, and code-mixed by default, so a caller switching between them mid-sentence is the normal case rather than a failure. Decibyl also speaks the other Indian languages on its list, plus any language its underlying voice stack supports.
Do I get a phone number in Mumbai?
You get an Indian number with telephony included in the plan — no separate carrier account and no KYC of your own to arrange. Every managed plan includes at least one number; extra numbers are ₹559/month each. You can also forward an existing number to the agent and keep the number your customers already have.
What does it cost?
Plans start at ₹2,999/month including the number and the telephony, with call credit included. Calling starts at ₹4.91/min on the Everyday voice; how far your credit goes depends on which voice you choose. Prices are exclusive of 18% GST, billed in rupees with a GST-compliant invoice.
Can it transfer to a person?
Yes. The agent hands off to a human when the call needs one — the point is to take the repetitive calls off your team, not to trap a caller with a machine that cannot help them.
Where is the call data stored?
In India by default — AWS Mumbai, ap-south-1 — with US and EU infrastructure available for teams serving customers outside India. Every call is transcribed and recorded, and QA scoring can be run on all of them. Decibyl is not ISO 27001, SOC 2 or HIPAA certified, and says so plainly on its security page.
Or just call the agent yourself: +91 80353 02788. It picks up, and you choose the language when it answers.
Hear it answer in Hindi.
Book a demo and we'll call you back with a live agent, in the language you pick.