Pune · Maharashtra
An AI receptionist for Pune, in the language your caller opens with
Pune is a Marathi-first city with an unusually large education and training sector, and education has a call pattern almost nobody staffs properly: admissions enquiries arrive in bursts around intake, and every one of them goes cold if nobody calls back the same day. It is the clearest case in the country for an agent that never gets to the end of the list and stops.
What is different here
Answering a phone in Pune
Three things that decide whether an agent is usable in this city rather than merely available.
Marathi with Hindi and English mixed in
All three are live and code-mixed by default. Marathi runs on the Devanagari script, set here in genuine IBM Plex Sans Devanagari rather than a fallback face.
Admissions calls decay by the hour
An enquiry answered the same day converts differently from one answered on Thursday. The constraint is never the script, it is that a human team runs out of afternoon.
Outbound campaigns start at Growth
Answering the phone works on any plan. Calling a list back is an outbound campaign, which is a Growth feature — worth knowing before pricing a pilot around it.
Where it earns its keep
The calls worth handing over in Pune
Each of these has a page of its own that works through the economics properly, with your numbers rather than ours.
Questions
Starting in Pune
Which languages does the agent speak in Pune?
Marathi, Hindi, English — all live today, and code-mixed by default, so a caller switching between them mid-sentence is the normal case rather than a failure. Decibyl also speaks the other Indian languages on its list, plus any language its underlying voice stack supports.
Do I get a phone number in Pune?
You get an Indian number with telephony included in the plan — no separate carrier account and no KYC of your own to arrange. Every managed plan includes at least one number; extra numbers are ₹559/month each. You can also forward an existing number to the agent and keep the number your customers already have.
What does it cost?
Plans start at ₹2,999/month including the number and the telephony, with call credit included. Calling starts at ₹4.91/min on the Everyday voice; how far your credit goes depends on which voice you choose. Prices are exclusive of 18% GST, billed in rupees with a GST-compliant invoice.
Can it transfer to a person?
Yes. The agent hands off to a human when the call needs one — the point is to take the repetitive calls off your team, not to trap a caller with a machine that cannot help them.
Where is the call data stored?
In India by default — AWS Mumbai, ap-south-1 — with US and EU infrastructure available for teams serving customers outside India. Every call is transcribed and recorded, and QA scoring can be run on all of them. Decibyl is not ISO 27001, SOC 2 or HIPAA certified, and says so plainly on its security page.
Or just call the agent yourself: +91 80353 02788. It picks up, and you choose the language when it answers.
Hear it answer in Marathi.
Book a demo and we'll call you back with a live agent, in the language you pick.