For 3PLs, couriers, and delivery operators
AI voice agents for logistics delivery and reattempt calls.
Decibyl runs the confirmation layer between the failed attempt and the reattempt — at operator scale, priced per confirmed reattempt rather than per seat.
Where the money leaks
NDR marked without contact
A rider under time pressure marks undelivered without a conversation. The cost lands on you and your client, and neither of you has a recording.
Reattempts sent out unconfirmed
A second attempt to an address nobody verified is a second forward-logistics cost with the same odds as the first.
Address corrections at scale
A wrong pin code or a missing landmark takes forty seconds to fix on a call and days to fix through a ticket queue.
Pickup scheduling
Reverse pickups fail for exactly the same reason forward deliveries do — nobody confirmed the consignee would be there.
Your numbers, not ours
Put your own figures in.
We supply nothing here. Move the sliders to match your business and the arithmetic does the rest.
- 120
- COD orders per day
- 30
- come back undelivered per day
₹2,25,000
RTO cost per month
Starter costs ₹2,999/month.
An estimate based on the numbers you entered.
AI voice agent use cases for Logistics
- Calls the consignee after an NDR event and confirms availability and a time window
- Verifies and corrects the delivery address, including landmark and pin code
- Confirms the COD amount before the reattempt is dispatched
- Schedules reverse pickups and confirms the consignee will be present
- Writes structured outcomes back to your operations platform for every call
- Runs at the concurrency an operator needs, in Indian languages and beyond
Sample call
One call, one outcome.
Gujarati / Hindi (code-mixed). 39s. QA score 91. Tagged “reattempt confirmation”.
An illustration of the agent’s script and outcome format, not a recording of a customer’s call.
- [outbound · 18:30]
- Agentનમસ્તે, તમારું parcel આજે deliver નહોતું થઈ શક્યું. કાલે સવારે 10 થી 1 વચ્ચે ઘરે હશો?
- Callerહા, પણ address માં flat number ખોટો છે — B-402.
- Agentનોંધી લીધું, B-402. કાલે સવારે reattempt schedule કરી દઉં છું.
Address corrected · reattempt confirmed · Tue 10:00–13:00
QA score 91 · 39s · Gujarati / Hindi (code-mixed) · reattempt confirmation
How it works
Three steps, and they genuinely are a sequence.
- 1
Stream NDR events to us
A webhook from your operations platform. No change to rider workflow.
- 2
Calls go out inside the reattempt window
In the consignee’s language, at the concurrency your volume needs.
- 3
Structured outcomes flow back
Confirmed, rescheduled, address corrected, refused, unreachable — each with a recording your client can audit.
What you can see
Every call, on the record.
Sampled QA finds a bad call after it has already cost you something. We score all of them.
Full transcript of every call, searchable
Recording of every call
QA scoring you can run on every call — not a 2% sample
Outcome written back to your system via webhook or integration
The questions you’re about to ask.
Can it handle our volumes?
Concurrency is the point of the architecture, and limits by tier are published on the pricing page. Above Growth, volumes are priced against your real call pattern — talk to us.
How do we price this to our clients?
Most operators bill it as a per-confirmed-reattempt line item, because it maps directly to a cost their client already tracks.
Do we have to change rider workflow?
No. The agent works from NDR events, after the fact. Nothing changes in the rider app.
Can clients hear the calls?
Yes — recording and transcript on every call, and QA scoring you can run on all of them. That is usually the reason operators buy it: it settles the fake-NDR argument with evidence.
Where most Logistics start
Growth — ₹7,999/month
₹7,200 · 270–1,470 min, 2 phone numbers, telephony included, all Indian languages, and QA available on every call. Exclusive of 18% GST.
Also worth reading
Book a demo. We’ll call you back with a live agent.
Pick the language. You’ll hear exactly what your customers would hear.